May 27,2020

CARES Act Pre-Paid Debit Cards FAQ

Why am I receiving my Economic Impact Payment on a pre-paid debit card?
On May 18, 2020, Treasury announced it would begin sending nearly 4 million Economic Impact Payments (EIPs) by prepaid debit card. The pre-paid debit cards are being sent to certain individuals who have no direct deposit information on file with the IRS or Department of the Treasury. Those who receive pre-paid debit cards ordinarily would have received their EIP as a paper check. However, as part of an effort to get funds to individuals as quickly as possible, Treasury is processing payments by both check and pre-paid debit card. Treasury can only process a limited number of paper checks each week. Using pre-paid debit cards allows millions of additional payments to be processed at the same time paper checks are printed.
How can I use my pre-paid debit card? Will fees apply?
There are a number of ways individuals can use their pre-paid debit card without having to pay any fees or incur any extra charges. This includes using the pre-paid debit card anywhere a VISA debit/credit card is accepted, obtaining a cash withdrawal at any in-network ATM, or by transferring funds to a personal bank account through your pre-paid card’s online account or in person at your bank. You may find more information on where and how to use your card at:
What do I do if I am having trouble using my card or need a replacement card? 
If you are experiencing difficulty activating your card, using your card for any transactions, or need to replace a lost or stolen card, you should contact the card’s customer service line at: 1.800.240.8100 (TTY: 1.800.241.9100). You may find additional information about your pre-paid debt card at: or by consulting the information packet that was included along with your pre-paid debit card. 
*The above information was prepared by Republican Finance Committee staff for informational purposes and should not be relied on for legal advice. Individuals should consult the IRS or a tax advisor to address questions related to their specific circumstances.