October 03,2002

Grassley: Low-income Child Tax Credit Eluded Too Many

WASHINGTON -- Sen. Chuck Grassley, ranking member of the Committee on Finance,
today said hundreds of thousands of eligible families didn’t claim a valuable new child tax credit last
year, a situation he is working to rectify for the past tax year and in the future.

“Congress and the President developed tax cuts to help millions of low-income families,”
Grassley said. “We did our job, but the IRS dropped the ball. The IRS forgot the ‘service’ part of
its name and mission. The agency failed to help thousands of families when it had a chance. It even
cancelled an outreach program to help those families.

“It’s a waste to have tax credits a lot of people miss. This makes me wonder how many other
tax breaks low-income taxpayers qualify for but don’t claim because they aren’t aware of them. The
IRS needs to do a lot better job of spotting oversights in the taxpayers’ favor. The IRS should reach
out and let working families know about the tax breaks available to them, including the tremendous
tax benefits that President Bush signed into law last year.”

Grassley was the Finance Committee chairman in spring 2001 when the committee passed
a tax cut package that President Bush ultimately signed into law. The $1.35 trillion tax cut package
included $172 billion over 10 years to expand and improve the existing child tax credit, especially
for low-income families. The legislation increases the per-child tax credit over 10 years and makes
it refundable so that low-income taxpayers benefit, even if they have no tax liability.

Two new reports from the Treasury Inspector General for Tax Administration show that
while many eligible taxpayers claimed the new tax breaks, a significant number did not. The reports
show 1.6 million families claimed the refundable child tax credit; an additional 611,560 families
appeared potentially eligible to claim the credit totaling $238 million but did not claim it, ostensibly
because they didn’t know about it.

Grassley initiated a letter to Treasury Secretary Paul O’Neill asking for outreach by the
Internal Revenue Service to taxpayers eligible for the new child tax credits. The IRS has indicated
it will reach out to taxpayers who missed the tax credits for the 2001 tax year. Grassley said he will
continue to monitor the IRS’ efforts.

The text of Grassley’s letter to O'Neill, signed by three other senators, follows.

October 2, 2002

The Honorable Paul O'Neill
Department of Treasury
Washington, D.C. 20220

Dear Mr. Secretary:

Two recent Treasury Inspector General for Tax Administration (TIGTA) reports reviewed
the administration of the child tax credit. According to TIGTA, 611,560 families who appear
eligible for the child tax credit did not claim the child tax credit. As such, these families did not
receive $238 million in available child tax credits. We are concerned that hundreds of thousands of
taxpayers are not realizing the benefits afforded by the tax laws.

The overwhelming number of families that did not receive the child tax credit were eligible
for the new refundable child tax credit passed by Congress last year and signed into law by President
Bush. A critical part of the expansion of the child tax credit was the tax relief and assistance it
provided to millions of low-income working families. The 2001 legislation increased the child tax
credit to $1,000 per child over the next 10 years and the Senate made the credit refundable, ensuring
that low income taxpayers could also benefit. We are very proud of the fact that we voted to provide
real help to those who play by the rules and labor to support their families.

TIGTA's report "Outreach Initiatives Need to Ensure Taxpayers Receive the Benefit of the
Child Tax and Additional Child Tax Credits" (Outreach) states that the Internal Revenue Service
(IRS) has done little to nothing in terms of informing working families that they may be eligible for
the child tax credit. The IRS proposed an initiative to advise families who appeared eligible for, but
failed to claim, the child tax credit. Unfortunately, that initiative was cancelled. TIGTA's report

The IRS currently has no alternative plan to assist the large number of primarily low-income
taxpayers that may be affected by this decision in the future or to effectively issue advisory
notices on the 611,560 returns of taxpayers who appear eligible for, but did not claim the
CTC [child tax credit] and/or ACTC [additional child tax credit] for TY 2001.

The IRS's failure to notify eligible taxpayers is unacceptable. The TIGTA report states that
those families who may be eligible, but who are not receiving the child tax credit, are our most
vulnerable families, over half with earned income between $10,000 and $20,000. In addition, nearly
60% of those potential eligible families are single mothers and fathers.

The cancellation of the outreach initiative by the IRS is even more dismaying given that the
IRS failed to provide assistance to 132,627 families (part of the 611,560 discussed above) during
returns processing because the IRS planned to remedy the issue with the now-cancelled outreach
initiative. The child tax credit for these taxpayers was potentially $25.7 million. The second TIGTA
report released today, "Although the 2002 Filing Season was Completed Timely, Customer Service
Could be Improved During Error Processing" (Customer Service) highlights the problem:

Although management acknowledged the eligibility of these taxpayers and stated that
applying the credit during error processing was possible, the IRS chose not to apply the
credit. This decision was made because management believed these taxpayers would later
be contacted in a planned outreach initiative intended to identify all eligible taxpayers that
may not have claimed both the Child Tax Credit (CTC) and the ACTC and provide them a
notice that could be used as a claim form to request the credit. However, the IRS has since
concluded that, due to a limited budget and competing programming priorities, the outreach
initiative cannot be implemented.

Congress in 1998 passed the IRS Restructuring and Reform Act of 1998 (RRA 98) which
directed the IRS to place an emphasis on serving the public and meeting taxpayer needs. Nothing
could be more vital to achieve Congress's intent than to help working families navigate the tax
system. The TIGTA Customer Service report recommends improvements in the quality of service
to taxpayers that could be realized with better outreach and corrective actions during return

Recognizing these opportunities would allow the IRS to ensure the proper application of tax
benefits to eligible individuals during the filing season and reduce taxpayer burden by
eliminating the need for submitting amended returns and other correspondence, while also
improving processing by allowing the IRS to only process tax return information once.

Nonetheless, TIGTA's "Outreach" report noted that in canceling the outreach program, the
IRS stated that it had no legal requirement to notify taxpayers of the unclaimed tax credit and was
constrained by a lack of resources. As the TIGTA "Outreach" report highlights, the IRS already
provides notification to families eligible for the Earned Income Credit. It is our hope that a similar
notification can be provided for the child tax credit.

In addition, Congress has provided the Administration full funding for the IRS. Thus, it
appears that assisting working families who are eligible for the child tax credit is more a question
of priorities and proper management of resources, rather than sufficient funding. For example, the
Wage and Investment (W&I) division has a group devoted to pre-filing initiatives and outreach. It
appears that outreach initiatives for the child tax credit are well within the mission of the W&I

Mr. Secretary, we urge you to ensure that Treasury and the IRS develop solutions to the
concerns raised by the TIGTA reports. We request that you direct Treasury and the IRS to provide
an effective means of contacting and educating families potentially eligible for the child tax credit
in the last year as well as the years in the future. We are not confident that, after so many promises
and cancellations regarding outreach, the latest proposals for outreach by IRS management contained
in the IRS's response to TIGTA's Outreach report will be implemented without accountable
personnel reporting directly to you.

In supporting last year's $1.35 trillion in tax cuts proposed by President Bush, we voted for
providing working families real relief. We expect the Department of Treasury to ensure that the
benefits of these tax cuts are realized by those families most in need.


Max Baucus
Charles Grassley
Blanche Lincoln
Olympia Snowe